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Transform Client Relationships With Game-Changing Conversations

TRANSFORM CLIENT RELATIONSHIPS WITH GAME-CHANGING CONVERSATIONS

Cost Free
Presentation Length 1.5 hours

Recorded DateNovember 16, 2023
CPE:Not available
(archived webinars do not offer CPE credits)
Course LevelBasic
Course Description

Making meaningful connections and having powerful conversations are critical skills that lead to increased sales and stronger client relationships. This course will teach you how to build immediate trust and rapport by tailoring your communication approach to each client's unique personality. You'll learn how to quickly identify customer communication styles to convert more prospects into long-term clients. Plus, you'll gain insights into common conversation pitfalls that can kill deals and erode trust -- and how to avoid them.

The actionable strategies presented will help you engage clients on a deeper level, understand their needs more clearly, and boost the probability of closing bigger deals with both new and existing accounts. If you want to transform client relationships and catapult your success through impactful, tailored communication, this course is for you.

Learning Objectives:


  • Match communication approaches to client needs and preferences for genuine connection, trust and rapport

  • Evaluate ways to immediately identify the individual communication style of your client prospects

  • Contrast poor communication (which kill deals and team trust) with powerful conversations that drive revenue

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PLEASE NOTE: ARCHIVED WEBINARS DO NOT QUALIFY FOR CPE
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Neely Duncan, CPA, CFE

Forvis Mazars
Partner / National Nonprofit Advisory Services Leader
[email protected]
(972) 702-8262

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A member of FORVIS National Nonprofit Advisory Services Practice and Center of Excellence. Neely has more than 20 years of audit and advisory experience in public accounting. Her expertise includes financial statement audits, Single Audits, grants management, assessments and compliance, outsourced accounting functions, standards implementation, internal audit procedures, strategic planning, and tax-exempt matters for a wide range of nonprofit entities. Neely also performs forensic work related to various cases for technical matters for nonprofits.

In addition to handling the accounting, consulting, and audit needs of her clients, she advises clients on operational efficiencies, internal controls, and governance issues and routinely shares best practices with clients gained from working with a variety of organizations. She is a highly sought national speaker on technical matters in the accounting community. Neely also served in the United States Navy for four years. 

Neely is a member of the American Institute of CPAs, Texas Society of Certified Public Accountants, where she serves as a board member, TXCPA -Dallas, where she serves as a board member and the Association of Certified Fraud Examiners, Inc. She holds the Certified Fraud Examiner (CFE) designation.

She has been involved with many other professional associations, including Dallas Social Venture Partners, Finance Chair, Arthritis Foundation, Dallas Heroes Project, and Great Girls Network. 

Neely is a 2000 magna cum laude graduate of Old Dominion University, Norfolk, Virginia, with a bachelor’s degree in accounting.

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Heather Lisle

Heather Lisle Co. LLC
Founder and CEO
[email protected]
(405) 412-5990

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Heather Lisle is a communications and marketing expert, entrepreneur, and professional problem-solver who helps executives stand out from their competition by creating unique brand positioning based on their personality using the DiSC profile. With 20 plus years of executive level experience, Heather knows how to cut through the small talk and teach her clients what to say and how to say it to have game-changing conversations with anyone.

About Our Presenter

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Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, the firm’s 7,000 dedicated team members provide an Unmatched Client Experience through the delivery of assurance, tax, and consulting services for clients in all 50 states and internationally through the global network.