With COVID-19 having slowed sales and cash flow for many companies, CFOs have begun looking for sustainable approaches to encourage on-time or early payments. Many companies have taken the first step and automated their accounts receivable processes, ultimately improving efficiency through a lower headcount. However, a lean and efficient organization does not guarantee better receivables performance.

Instead, organizations should think more holistically about how they bill and start focusing on their customers. In this session, you’ll learn how focusing on the customer experience throughout the billing and payment cycle creates efficiencies for your team and ultimately boosts your bottom line.

Learning Objectives:

• Identify what challenges today's finance teams are facing


• List the differences between systems of record and systems of insight


• Identify how collaboration leads to higher levels of customer engagement and retention


• Recall what measurable outcomes CFOs are now tracking